Shipping policy

Shipping Policy

This Shipping Policy governs the shipment and delivery of all AquaVibe products purchased through our website.

Order Processing

All orders are subject to product availability and payment verification. Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Processing times may be extended during peak seasons, promotional periods, or due to high order volume.

A confirmation email will be sent once your order has been dispatched.

Shipping & Delivery Timeframes

Estimated delivery times begin once the order has been shipped, not at the time of purchase.

  • United States: 5–12 business days

  • Europe: 5–14 business days

  • International: 7–20 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on destination, customs procedures, and carrier-related delays.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the customer. AquaVibe is not responsible for delays caused by customs clearance procedures.

Shipping Delays

We are not liable for delays resulting from carrier disruptions, weather conditions, customs processing, or circumstances beyond our control. Such delays do not qualify for refunds of shipping fees.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout. AquaVibe is not responsible for orders delivered to incorrectly provided addresses. Reshipment fees may apply.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, AquaVibe is not responsible for lost or stolen packages. Customers are encouraged to contact the shipping carrier directly to file a claim.

If you require additional information regarding your shipment, please contact our support team.